Terms & Conditions

The Decor Edit – Terms & Conditions

1. Definitions

  • Cooling-off Period: Timeframe in which the customer may exercise their right of withdrawal.

  • Consumer: A natural person not acting for business purposes who enters into a remote contract with The Decor Edit.

  • Day: Calendar day.

  • Durable Medium: Any format (e.g., email) that allows unchanged future reference.

  • Entrepreneur: The Decor Edit, selling physical home décor products.

  • Distance Contract: A sales agreement concluded remotely.

  • Remote Communication: Tools used to finalize the contract (e.g., website, email).

  • Terms & Conditions: These general terms, applicable to all consumer transactions.

2. Scope

These Terms & Conditions apply to all offers, orders, and sales contracts between The Decor Edit and its consumers, conducted remotely.
They are made available electronically prior to purchase and can be saved by the consumer.

3. Business Information

  • Company Name: MEDIA SRVC ONLINE DD LIMITED

  • Registration Number: 78230439

  • Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK HONG KONG

4. Product Offers

  • All offers are non-binding and subject to product availability.

  • Product listings include clear descriptions, dimensions, materials, and visuals.

  • Important information includes:

    • Total price (incl. applicable taxes)

    • Shipping costs

    • Accepted payment methods

    • Estimated delivery time

  • Obvious errors (e.g., price typos) are non-binding.

5. Order Confirmation

  • A contract is formed once the customer accepts the offer and complies with stated conditions.

  • The Decor Edit will confirm the order electronically.

  • Transactions are secured using trusted protocols.

  • Orders may be refused with valid reason (e.g., fraud risk), with explanation provided.

6. Right of Withdrawal

  • Customers may withdraw from the contract within 14 calendar days of product receipt.

  • Withdrawal must be submitted via email.

  • Items must be returned within 14 days, unused and in original packaging.

  • Exceptions: Customized or personalized items are non-returnable unless defective.

  • Return shipping costs are the customer's responsibility, unless the item is faulty.

7. Pricing

  • All prices include applicable taxes.

  • Any additional charges (e.g., shipping) are stated clearly.

  • International customers are responsible for customs duties or bank fees.

8. Delivery

  • Orders are dispatched promptly following payment.

  • Estimated delivery times are shared but not guaranteed.

  • Deliveries are made via courier or postal services.

  • The Decor Edit is not responsible for third-party delays.

9. Product Conformity & Warranty

  • Products match their descriptions and specifications.

  • If damaged or faulty:

    • Notify us within 7 days of receipt.

    • We’ll offer repair, replacement, or refund within 14 days.

  • Minor color or material variations are not considered defects.

10. Payment Terms

  • Payment is due at time of order unless otherwise agreed.

  • Accepted methods are displayed during checkout.

  • Payments are processed via secure gateways.

11. Complaints

  • Report complaints within 7 days of issue.

  • We respond within 14 days of receiving the complaint.

  • If valid, we’ll propose a resolution (repair, refund, or replacement).

12. Returns & Refunds

  • Products must be returned unused and in original condition.

  • Refunds are processed within 14 days of receiving the return.

  • Shipping costs are non-refundable unless the item is incorrect or defective.

13. Liability

  • Liability is limited to the product’s purchase value.

  • We are not responsible for indirect or consequential losses.

14. Intellectual Property

  • All content (images, text, designs) is protected by copyright.

  • Purchases grant a non-exclusive personal license for use.

  • Commercial use or reproduction without consent is prohibited.

15. Privacy Policy

  • Customer data is collected only as needed to process orders.

  • All personal information is processed securely and lawfully.

  • For full details, please review our Privacy Policy.

16. Force Majeure

The Decor Edit is not liable for failures due to unforeseen events (e.g., natural disasters, supply chain issues, strikes).

17. Severability

If any clause in these terms is invalid, the remainder remains fully enforceable.

18. Dispute Resolution

  • We aim to resolve disputes through mutual consultation.

  • Unresolved issues are governed by the laws of Hong Kong.

19. Amendments

The Decor Edit may revise these Terms & Conditions at any time.
Revisions apply to future purchases and will be published on our website.

The Decor Edit – Elevating Everyday Spaces. 🕯️🪞💡