Return & Refund Policy

Return & Refund Policy – The Decor Edit

We stand behind the quality of every piece we send your way. 🕯️🪞💡

1. Return Eligibility

You may request a return or refund if the following conditions are met:

✔ You contact us within 14 calendar days of receiving your order
✔ The item is unused, in its original condition and packaging
✔ You provide a valid proof of purchase (order number or receipt)

Items must be returned in a condition suitable for resale.
The Decor Edit reserves the right to deny returns that do not meet these requirements.

2. Items Not Eligible for Return

🚫 Used, altered, or damaged items (unless due to our fault)
🚫 Sale, clearance, or promotional items (unless defective)
🚫 Custom-made, personalized, or made-to-order items

3. How to Initiate a Return

To request a return:

📩 Contact Us

  • Your order number

  • The item(s) you wish to return

  • Your reason for the return

  • Photos if the item is damaged or defective

✅ Once approved, we’ll send you the return address and instructions.
📦 Items must be returned within 7 days of approval.

4. Return Shipping Costs

  • Return shipping is the customer’s responsibility, unless the product is faulty or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

5. Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be issued to your original payment method within 5–10 business days

  • Bank or payment provider delays may affect processing time

💡 Note: Original shipping charges are non-refundable, unless the return is due to an error on our part.

6. Exchanges

We do not currently offer direct exchanges.
If you'd like a different item, please:

  1. Return the original item

  2. Place a new order separately

7. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

Please notify us within 48 hours of delivery.

📸 Include clear photos of the issue via email
✅ We’ll arrange a replacement, refund, or other resolution—at no extra cost to you

8. Important Reminders

✅ Inspect your order immediately upon delivery
✅ Keep original packaging until you decide to keep the item
🚫 Returns made without prior approval will not be accepted

9. Need Assistance?

Questions about returns, refunds, or an item you’ve received?
Reach out to us via our Contact Page — we’re here to help make your experience with The Decor Edit smooth and stress-free.

The Decor Edit – Style Delivered, Satisfaction Guaranteed. 🕰️💡✨